Privacy Policy

 This privacy policy (the “Privacy Policy”) explains the collection, use, and disclosure practices of the websites, mobile applications, and other online and offline products and services, including our senior living referral services (collectively, the “Services”) owned and operated by All Is Well Home Care, LLC. d/b/a aliswelldfw.com and All Is Well Home Care (“AIW,” “we,” “us,” or “our”). For clarity, this Privacy Policy describes how we collect and use information when you access and use our websites, including but not limited to www.alliswelldfw.com

www.axiscare.com (under All Is Well Home Care) ; (individually and collectively, the “Site” or “Sites”). Please be advised that the practices described in this Privacy Policy also apply to information that you submit to us offline and to Personal Information (as described below) that we may collect from third parties. 

Privacy Policy. By using our Sites or submitting information to us, you acknowledge and understand the terms of our Privacy Policy.

Automatic Telephone Dialing System. By providing us with your telephone number, including on our Sites or over the telephone, you agree to be contacted by AIW and care partners that have contracted with us to be part of our referral information service program in relation to the Services that we provide you (together, the “Participating Communities”) to explore options relating to our Services. You agree to be contacted by telephone call at the telephone number you provided using automatic telephone dialing systems, even if you previously registered on a Do Not Call registry, and consent is not a condition of any purchase.

Text Messaging Privacy Policy

Opt-In Consent:
By providing your mobile phone number to All Is Well Home Care, you consent to receive text messages related to your care, appointment reminders, service updates, and important notifications. 

Message frequency may vary based on your interaction with our services. You may receive up to 5 messages per week. Standard message and data rates may apply.  Text HELP for help' and STOP to unsubscribe. 

Opt-Out Instructions:
You may opt out of receiving text messages at any time by replying STOP to any message you receive from us. Once you opt out, you will no longer receive text messages from All Is Well Home Care, except for messages required for legal or regulatory purposes.

Privacy and Data Security:
Your privacy is important to us. We are committed to ensuring that your information is secure. We will never share, sell, or distribute your phone number or personal information to third parties for marketing purposes.  Mobile opt-in and consent are never shared with anyone for any purpose. Any information sharing that may be mentioned elsewhere in this policy excludes mobile opt-in data. Your information will only be used in accordance with our privacy policy to facilitate communication related to our home health care services. We commit not to transfer your personal data without your consent, except as required by law. We implement strict access controls and encryptions so your information will never be shared. 

Support & Assistance:
If you need assistance or have any questions regarding our text messaging service, reply HELP or contact us at (214)426-1900 or wecare@alliswelldfw.com.

By opting in, you confirm that you are the authorized user of the phone number provided and that you consent to receive text messages from All Is Well Home Care 

As used in this Privacy Policy, “Personal Information” means any information that identifies, relates to, describes, is reasonably capable of being associated with, reasonably can be linked, directly or indirectly, with an individual or household, or as otherwise defined under applicable law.

We collect Personal Information from four primary sources: directly from our users or customers, automatically from the use of our Services, from affiliated and unaffiliated third parties, and by using information we collect to derive new Personal Information. The types of Personal Information we collect about you depend on your interactions with us and are described in more detail below.

Information We Collect Directly from You. We collect information directly from you in a variety of ways. Any information you provide to us is voluntary, but please note that some information may be necessary for us to provide you with our Services. You may also provide Personal Information about another person for whom you may be seeking senior housing and/or care Services (“Resident”).

The categories of Personal Information we collect directly from you include:

• Identifiers, such as your first name, last name, phone number, email address, and mailing address.
• Categories of personal information such as name, physical characteristics or description, address, telephone number and medical or health insurance information.
• Characteristics of protected classifications under state or federal law, such as age, sex/gender, marital status, medical condition and disability information.
• Information you provide on our Sites to request Services for yourself or another person, for example your username, password, location, zip/postal code, mailing address, fax number, and email address.
• Feedback you provide to us about our Services, including in response to surveys or through our customer service centers; and
• For Clients, his or her gender; senior care needs; and veteran status, as well as other information you may choose to voluntarily provide, such as marital status, religion, or ethnicity.

Information Automatically Collected from Your Use of the Sites. We may automatically collect information about you from your use of our Services, including by using website analytics tools or other technologies, like cookies and web beacons (which are described in more detail below). The categories and types of information we collect automatically from your use of the Services include:

• Identifiers, such as your IP address and unique device identifiers;
• Internet or other electronic network activity information, such as the type of browser you use, app version, access dates and times, pages viewed, and the page you visited before navigating to our Sites;
• Geolocation data, such as the country from which you access our Sites;
• Other information that relates to or is capable of being associated with you, such as information about the computer or mobile device you use to access our Services, including the hardware model, operating system and version, and mobile network information.

Cookies. Cookies are small text files that are stored on your computer when you visit certain online pages that record your preferences. We use cookies to track use of our Sites and other Services. We may also use cookies to monitor traffic, improve the Sites, make the Sites easier and/or relevant for your use, and improve the performance of our advertising on other websites. You can opt out of accepting cookies by adjusting your browser settings to not accept cookies or to notify you when you are sent a cookie. However, certain features of our Sites or other Services may not work if you delete or disable cookies.

Web Beacons. Some pages of our Sites and our e-mails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit us, for example, to count users who have visited those pages or opened an email, and for other related website statistics (for example, recording the popularity of certain website content and verifying system and server integrity).

 We collect such Non-personal and Personal Information for the following purposes:

1. To provide and operate the Services;
2. To provide our Clients and Care Partners with ongoing assistance and support.
3. To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages.
4. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services. 
5. To comply with any applicable laws and regulations.

We may derive information or draw inferences about you based on the other information we collect about you. For example, we may infer your location from our collection of your IP address.

 We may provide links to third party websites from our Sites. These sites are solely used for operation updates/ scheduling, but we have no ability to control nor are we responsible for the privacy and data collection, use, and disclosure practices of third-party websites. When you click on links that take you to external websites, you will be subject to their privacy policies and practices and not ours. We encourage you to review and understand the privacy policies of such websites before providing them with any information. 

 We commit not to transfer your personal data to any external organizations under any circumstances, even with your consent. 

 If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at wecare@alliswelldfw.com or send us mail to: 4417 S Lancaster Rd #2280 Dallas, Texas 75216